OUR FIVE STAR REVIEWS
Our testimonials reflect the dedication and hard work of our team at SAS. We are committed to providing exceptional service, and our Client's kind words inspire us to continually strive for excellence.
- AYESHA HAWORTH (MANAGING DIRECTOR)
Dr Jay Jindal & Tina Bansal - Audiology Planet
We have been using SAS for last few months. The team has been efficient in managing our appointments. They had to learn a few extra things with us as we provide very niche service and not just the bog-standard audiology. However, SAS team has been flexible and responsive. We continue to build our mutual tuning to offer the best possible care for our clients, and wish SAS every success.
Jonathan Atkin - Aud-ability
As an audiologist its always a tricky time when going on holiday if you work by yourself? Taking calls and ringing people back whilst on holiday never feels great! So this year I decided to give myself a proper break and used SAS Ltd for holiday cover. It certainly helped towards a more stress free holiday experience.
I've known Ayesha for more years than I dare to remember and the team at SAS were great. Easy enough to divert calls to them while you're away and switch off when you're back. They booked my appointments directly into my diary for when I was back and any queries were taken care of via whatsApp message.
Great value for money service. I'll definitely use again.
Rachel - Island Hearing
Huge thanks to Ayesha and her team who managed our calls and appointments last week - brilliant service, we enjoyed a weeks break without the usual stress and all was easy on our return, thanks again.
Faye James - James Hearing
I have worked with Ayesha and her "gorgeous gals" team for some time and I couldn’t recommend a better service.
There’s constant communication with the team which is integral to running a business. They’re professional but and a very caring approach when dealing with my huge database of clients and new enquiries…(and I can have a laugh too as they have a great sense of humour). Using Blueprint was the biggest bonus. They know how to book clients in, answer queries and provide all the information I need to continue with my client care.
I fully encourage anyone seeking a service like this to employ Ayesha SAS!!!Thank you so much for being brilliant!
Duncan Jury – Blackdown Hearing
Hi Ayesha, I have been delighted with your call-handling service for my business during our two-week trial, and I am really pleased to keep this going! Feedback from my clients has been fantastic, and it has been equally great not to worry about missed calls, the end-of-day workload of phoning around, or even daring to have a day off! That alone is priceless! Many thanks again to you and all your team, and I look forward to continuing to work together!
Rekesh Patel - Total Hearing
I've been using SAS for the past few months, and I must express my admiration for their exceptional service. I'm thoroughly impressed with how promptly they handle our calls. Notably, my patients have also shared their positive experiences, expressing their admiration for the administrators. Many have even assumed that the admin team is situated within the clinic. Having tried a few virtual reception companies over the years, I can confidently say that SAS surpasses them by a wide margin. I wholeheartedly recommend Ayesha and her team!
Asa Richards – Chepstow Hearing Clinic
Wow. That is the only way I can describe the effect Ayesha Haworth and her team have had helping our business.The transition has been absolutely seamless and if you are ever considering remote assistance for your clinic, look no further and get in touch with her. Thank you to you and your team for such great support!
Review from CHIME Audiology NHS Partners
It has been wonderful to collaborate with Ayesha and her team, and an absolute pleasure to work with such dedicated, responsive, efficient and trustworthy people.
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We asked SAS to help us out when we needed to suddenly increase our hearing aid pathway activity, and a significant part of that pathway is carried out remotely via telephone. We met with Ayesha who immediately impressed us with her commitment to high quality work, adaptability and her company’s values, which matched ours. SAS also impressed us with how quickly they learnt our processes and patient management system (Auditbase).
We had great feedback from clinicians on the quality of their work, from patients who interacted with them, and from our administrative staff who managed the process.
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Furthermore, having little experience with outsourcing work, Ayesha guided us through our options for maximising their service which we found very helpful. We had daily reports, open and honest invoicing, and quality assurance throughout.
The services that SAS provide are financially comparable to having an employee and so also represent good value for money.
SAS will be our first port of call should we ever need to increase our operational support services again.
Lucas Payton (RHAD, MSHAA)
I would like to thoroughly recommend SAS to anyone considering your services, from start to finish all my requirements were met over and above what I expected
and Bec’s was great helping me through the start up process to speaking with my clients.
It’s a very easy ten out of ten for the help and service provided.
Matthew Pearson – Zone 1 Hearing
I have known Ayesha for many years. We are currently using Ayesha and her team for diary management to answer our phone calls and set up appointments. They are super responsive keep in touch with us via WhatsApp to deal with any queries and release us to focus on testing etc definitely worth a try!
Paul Jackson - Hearing Excellence
I have been working with Ayesha for nearly 2 years now and her team at SAS have been looking after my call handling requirements for my business since January 2022. The service they offer is so seamless and clients often comment to me on how nice the receptionist they spoke to on the phone was. There was a time where I had to take a unforeseen week off due to Covid and Ayesha was an absolute star, without asking she offered to call all my booked appointments and reschedule them for me, so what could have been a very stressful time was made a lot easier by the team at SAS. If you asked me does Ayesha offer a 5-star service, I would say no she does not - she offers a 7 star service.
Review from Hummingbird Hearing Care
We have been engaging the services of SAS for about the last six months. We are a small, independent practice - family run - and to have this partnership has hugely benefited our business. As a family, we are now able to take short breaks away from the business knowing that our existing and potential new patients are in safe and knowledgeable hands. Every single one of the members of the SAS team is extremely knowledgeable in the very specific workings of an audiology practice. Furthermore, having them logged into our patient management system means that upon the return to business we don’t have a huge backlog of admin. In addition, the very simple but really effective tool of having a WhatsApp group means we can keep as much or as little of an eye on what is going on during the working day, and answer any time-sensitive queries the team may have on a particularly specific or unusual patient case.
Thank you SAS - we are so delighted to have your support services on hand - often at short notice - example, my recent broken arm meant I was out of action for several days - as well as those breaks that are planned well in advance. You are officially considered an extension of the Hummingbird Hearingcare family!
Alan Aaronson - Audiological Science Ltd
Ayesha and her team at SAS Ltd will boost your business at low cost. Their phone manner, friendliness and efficiency is 5 star and they take care of your clients as if they were their own. We used to do it all ourselves but Ayesha has shown us a better way that adds more profit to your bottom line.
Paul Nand – The Hearing Lab
Working with Ayesha is super easy. Nothing is too much trouble and she really understands independent business. We can relax knowing that our potential customers are in her hands.
Tim Husband - Hearing Therapy
Ayesha and her team at SAS Ltd (Specialist Appointing Services) stepped up for us during a critical moment for our clinic. From the thorough and careful on boarding process to the excellent and detailed communication from her staff throughout it has been a brilliant experience for us. Thank you so much for all the care and attention you give to your clients
Lisa Manning - Suffolk Ear Care
I can highly recommend Ayesha and her team. They take all our calls and emails and messages and book straight into our clinic. It’s like employing 3 reception staff for the price of half of one but also no sick pay or holiday pay or pension pay etc etc. you pay for 5 days cover a week but they also deal with all your weekend requests on a Monday. Every person is answered or called back immediately. They have a landline local to you so people see a local number and answer as your staff. They are always friendly and professional and help clients in all sorts of ways with ear queries or even if they are lost. They have a whats app group chat with you so can communicate anything quickly and you can share your forms etc.I was going under with the amount of work from calls etc and emails and they have taken all that worry and pressure away. I can’t recommend them enough!
Paul Nand – The Hearing Lab
Working with Ayesha is super easy. Nothing is too much trouble and she really understands independent business. We can relax knowing that our potential customers are in her hands.
Craig Gallacher - Open Hearing Solutions
After setting my practice up in 2019, I operated as a 1-person business, dealing with all my calls, enquiries and bookings personally.
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I reached the point that I couldn't process everything myself and offer the best service to my clients, so asked Ayesha and the team at Specialist Appointing Services to take on my reception duties.
I have found the whole process a game-changer! The change to the SAS service has proven seamless, and my clients are unaware of an drop off in service level or quality - in fact, they have probably found it better!
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Appointments are booked with expert efficiency, and any queries relayed immediately for my advice or personal response. This has allowed me time to do what I do best - looking after my new and existing clients.
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I would heartily recommend SAS to anyone looking for a tailored service for their practice.
Rahim Mitha (CEO) - Hearing Health Hub
I was a little hesitant seeking help to manage my busy diary but after using SAS Ltd, I wish I had seeked help sooner. Ayesha and her team have been brilliant answering phone calls giving me a lot more time to spend with my patients. They manage my diary efficiently and professionally for a very reasonable fee and I have no hesitation in recommending Ayesha and her team.
Absolutely amazing.
Julie Jolley – SMP Microsuction
I wouldn’t hesitate in recommending Ayesha & her team after using her service in April this year. I felt my patients and my business was in expert hands. I will definitely be using them again for future annual leave.
Susie Patterson – Almond Hearing
Ayesha and the SAS Team covered our appointment booking system whilst we were on holiday. A wonderful service. Our clients commented on how lovely the receptionists were. Customer service really matters and with SAS we know we are leaving our calls & clients in safe hands. Great communication with ourselves and acted well and quickly upon feedback. Will be using again in the future. Thank you Ayesha, Becca, Louise & Paige. From Susie & Frazer
Andrew Jackson - Leeds Audiology Clinic
Fantastic service from Ayesha and her team. Very knowledgeable and took care of our calls in a professional and friendly manner. The whole process was very easy to set up and we will be using this service again in the future.
Sumit Joshi - The Hearing Specialist
Amazing company to work with! I have been working with Ayesha and the team for over 3 years. I would highly recommend
Liam Thompson - Polegate Hearing Care
Thank you for taking my calls and booking my appointments quickly and efficiently. It has taken a great deal of stress away from me running a busy clinic and not having to ring back patients at the end of the day . My existing patients commented on how professional my new receptionist was! Highly recommended!
Aamir - Earful
The SAS team have been crucial to us operating our small business. With staff leave and sickness we have found SAS to be the perfect fit for ad-hoc cover. The team have dealt with all calls professionally and we’ve been provided with excellent customer feedback. Over the moon with Ayesha & the team and will definitely be using them in the future! Thanks guys
Maggie - MC Hearing
The SAS team have been crucial to us operating our small business. With staff leave and sickness we have found SAS to be the perfect fit for ad-hoc cover. The team have dealt with all calls professionally and we’ve been provided with excellent customer feedback. Over the moon with Ayesha & the team and will definitely be using them in the future! Thanks guys
Sarah Jayne Brown - SJB Hearing
Ayesha and her team are nothing less than fabulous, they picked up my clinic in less than an hour following staff sickness. I was apprehensive at the thought of handing over the reigns but knew I couldn’t manage solo with a busy clinic. I knew from the moment I spoke with Ayesha that my business would be in safe hands. There was absolutely no change in the running of my clinic, bookings were handled in a professional and timely manner.
I would not hesitate to recommend Ayesha for your appointing requirements. I’m grateful to have made such a wonderful connection.
5 stars!
Luke - HARC Health
Our experience with Ayesha and her team at S.A.S was fantastic. They handled our calls whilst we needed time off. Any issues we were updated with and it was a very personal service. Would highly recommend.
Review from Parley Wax Removal & Hearing Care
I cannot recommend this company enough and will definitely use again !I used Ayesha and her team for 2 weeks when my main receptionist was on holiday and the second week receptionist number 2 was on a course. They handled 3 landlines with ease and with the WhatsApp I was able to take screen shots of e mails and ask them to call clients when I was busy in clinic. It all worked seamlessly. I had good compliments from clients that experienced them when asked. Really professional with a great understanding of our industry which is priceless. Highly recommend!
Darren Glancey - Wigan Hearing
I tried a few call answering services that cost a fortune as they kept the caller on the line longer to bump up the price, I gave SAS a go and didn’t expect great things.
However the professional approach and great service has made me stay with them. They can start at short notice and last min changes are adapted well from them.
They have a great audiology background and can answer most questions a patient may have saving the need for me to return calls, they are more than an answer service, they are essential to my business now.
Sid Sidhu – Ealing Hearing Clinic
I tried a few call answering services that cost a fortune as they kept the caller on the line longer to bump up the price, I gave SAS a go and didn’t expect great things.
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Started a new business, looked into employing someone to run the front desk but then, I had no time to train anyone. Spoke to Ayesha, and during our chat, I decided to take the opportunity to use their services. The knowledge the team have about our industry is awesome and I have not looked back since. I have so many clients telling me how good and professional they are. Just give SAS a try, then you will know what you have been missing.
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They have a great audiology background and can answer most questions a patient may have saving the need for me to return calls, they are more than an answer service, they are essential to my business now.
Pete Aylett & Lee Rogers - Moor Hearing
We have been using Ayesha for 10 months now, and the service has become invaluable to us. Not having to worry about missed calls whilst in an appointment is such a relief, and our customers greatly appreciate always being able to get an answer to their calls. The team are also very flexible when it comes to rescheduling appointments or making calls as requested. We can highly recommend Ayesha and the team.
Pippa (MANAGING DIRECTOR) - Sofina Ear Care
Having set up my business from scratch I have been very protective and reluctant to let go of the reigns a bit….
No one would do it as well as me right? Wrong!! After 2 years of being constantly at the end of the phone a trip abroad forced me to trial an answering service, I chose SAS and I am so glad I did !I am happy to report my business calls were in very safe hands with a knowledgeable team. In fact the feedback from patients was so good, the communication from Ayesha and her team excellent and the mental break invaluable - I’ve decided to use SAS permanently!
Sue - Clearer Ears
Ayesha & her team are fantastic - Whatever we throw at them, they rise to the challenge. The feedback from our patients is always very positive. They offer an efficient, courteous & friendly service that totally dovetails into any business needing a call service provider. Highly recommend them to anyone!
Aamir - Earful
The SAS team have been crucial to us operating our small business. With staff leave and sickness we have found SAS to be the perfect fit for ad-hoc cover. The team have dealt with all calls professionally and we’ve been provided with excellent customer feedback. Over the moon with Ayesha & the team and will definitely be using them in the future! Thanks guys
Adrian Grant – Clarity Hearing
I have worked with Ayesha for well over a decade now and have found her to be very efficient in the handling of my hearing aid leads. Ayesha has always been open and honest when discussing the merits of various lead generating companies, and always has the priorities of the dispensers at the heart of her company. Ayesha and Dom always seek to get the most from any lead, and work hard to make sure as many appointments are generated as possible. If appointments aren't possible at the time, she will always follow up leads at a later date, to make sure we and our clients are getting the best possible service. I would recommend SAS to any dispenser wishing to take the hard work out of contacting and appointing clients.
